Privacy

Your account. You sign in with Google. From that we store your name, your email address and the account identifier Google gives us, so the app knows it is you next time. We never see your Google password, and we ask Google for nothing else: no contacts, no calendar, no Gmail.

Your practice calls. A practice call is a voice conversation with an AI homeowner. Your microphone audio is streamed to our voice provider (ElevenLabs) while the call is running so the character can hear you and answer. When the call ends, the written transcript is sent back to our server and stored with the call. We do not store the audio.

Your scores. After the call, a separate AI judge reads the transcript and scores it. We store the score, the breakdown behind it, which version of the rubric was used, which model ran it and the judge's raw output, so a score you disagree with can be checked later instead of argued about.

Your progress. Drills completed, levels reached, points earned and spent, store orders, challenge entries, and any wager you place on your own results.

Your goals. In onboarding you write down why you are knocking, a number, a date and a description of what it looks like. If your company has image generation switched on, the text you wrote is sent to OpenAI to make the four pictures on your vision board.

Messages and feedback. Messages your manager sends you, and anything you submit through Give feedback.

If you ask for a demo. The form on our website asks for your name, your work email, your company, your role, how many reps you have, what you sell and, if you want to add one, a note. We keep what you send with which of our web addresses it came from and, if the link you followed carried campaign tags (the utm_ ones), those tags. Only Voltage reads it, and we use it only to reply to you about a demo. You do not need an account to send it, and sending it does not make one.

How the app and the website are used. We use PostHog for product analytics. It receives the pages you open, in the app and on our website, with basic details about your browser and device (its type and screen size) and an approximate location worked out from your internet address. It also receives named events about the app's own work: a practice call starting, connecting, ending and being scored, with its overall score, how long it took and what it cost us to run. When you are signed in, these are linked to your Voltage account ID, a random code that is not your name or your email. If you visit our website without signing in, PostHog gets the pages you open there, with the browser details above, and a count of taps on Book a demo and Sign in. If you send the demo form, PostHog is told that a request was sent, or that it did not go through, with the team size and the trade you picked. It never receives the name, email, company or note you typed. If you sign in and we cannot match your account to your company's list of reps, PostHog also receives your name and email address once, so we can sort it out. PostHog never receives your call audio, your transcripts or a recording of your screen.

Basic technical data. Standard server and error logs from our hosting providers.

To run the roleplay, to score it, to show you and your trainers how you are progressing, to run points and rewards, to reply when you ask for a demo, to fix the app when it breaks, and to see which parts of the app and the website people use. That is the whole list. We do not sell your data, we do not advertise to you, and we do not use your practice calls to train anybody's AI model.

You. All of it, any time.

Your company. Managers of teams you are on, and administrators at your company, can see your scores, your call history and the breakdown behind each score, your level and progress, your points and your standing on the team. Your company's administrators can also see the transcript of a practice call.

Us. David, as the platform operator, can reach anything in the system in order to run it, debug it and check that scoring is fair.

Two things are deliberately not visible to your manager or your company:

• Your inbox. Nobody (not a manager, not an administrator, not us) can open your inbox and read it. There is no screen and no route in the app that does it.
• Your vision board and the goal text behind it. That is yours. It is stored in a private bucket and shown only to you.

Voltage runs on other companies' infrastructure. Each one sees only what it needs to do its job.

• Supabase: the database, sign-in sessions and private file storage. supabase.com/privacy
• Vercel: hosting for the app and our website. vercel.com/legal/privacy-policy
• ElevenLabs: the voice of the AI homeowner and the coach; receives your call audio and returns the transcript. elevenlabs.io/privacy-policy
• Anthropic: the AI judge; receives the transcript and the rubric. anthropic.com/legal/privacy
• OpenAI: vision-board images; receives the goal text you wrote. openai.com/policies/privacy-policy
• Google: sign-in only. policies.google.com/privacy
• PostHog: product analytics, on its US cloud; receives the pages you open and the events described above, never call audio, transcripts or a recording of your screen. posthog.com/privacy

Our servers and databases are hosted in the United States. Nothing you do in this app is recorded at a real door: the app has no way to record a real conversation with a real customer, and we are not going to add one without proper legal advice first.

For as long as your account exists. Your scores are the record your training is built on, so they stay while you are using the app.

Ask us to delete your account and we will delete your profile, your transcripts, your scores, your goals and your vision board. Some of it survives for a short while in routine database backups and in our providers' logs, and then it ages out.

A demo request stays until you ask us to delete it, and then it goes the same way.

Email davidcmonson@gmail.com and you can:

• get a copy of everything the app or the website holds about you;
• have something corrected;
• have your account and its data deleted, or a demo request you sent;
• ask a question about any of the above.

Write from the email address you signed in with, or the one you gave when you asked for a demo, so we can tell it is you. We will get back to you within 30 days.

We use no advertising cookies and no third-party tracking cookies. What we do set:

• Sign-in cookies: keep you signed in between visits.
• A theme cookie: remembers whether you picked light, dark or system, so the app does not flash the wrong colours while it loads.
• An analytics cookie, whose name starts with ph_: PostHog's, set by us on tryvoltage.com and the app, holding the random ID your visits are counted under. The website and the app share it, so a visit to one and then the other counts as one visitor.
• Passcode and developer cookies: used during the private preview to gate the app and, for admins only, to switch between test profiles.

The app also keeps a few small things in your browser's own storage on your phone: a cached copy of screens so they still open with no signal, a note that you have already seen the one-time volume tip, and PostHog's copy of the same random ID. That stays on your device.

Voltage is for working sales reps and is not intended for anyone under 18. If you are under 18, do not use it.

If this policy changes in a way that matters, we will change the date at the top and tell you in the app before it takes effect.

Questions about privacy, or a request about your data: davidcmonson@gmail.com.